Your question is made up of several choices (Strongly agree, Agree, Disagree, Strongly disagree) and you want to group them into 2 categories in your “Yes” and “No” analysis, this is possible by creating categories in your indicators.
Learn more about creating a new indicator
When creating an indicator, you can group, combine answer choices for rating scales (except NPS and CSat), checkboxes, drop-down lists (except custom drop-down lists), choice lists with images.
- From your indicator, add or modify the Answer dimension
- Click on Categories
- Create a category by indicating its name at the top then select the answer choices to group together
To modify or delete categories, click at the bottom right on
Tip: To avoid creating your categories for each new indicator, duplicate your indicators to inherit the previously defined categories.
As a reminder, the categories are already defined for CSat type scales:
- 1 to 3 : Not satisfied
- 4 to 5 : Satisfied
- 0 to 6 : Detractors
- 7 to 8 : Neutral
- 9 to 10 : Promoters