How do I group answer choices in my analysis?

Your question is made up of several choices (Strongly agree, Agree, Disagree, Strongly disagree) and you want to group them into 2 categories in your “Yes” and “No” analysis, this is possible by creating categories in your indicators.

Learn more about creating a new indicator

When creating an indicator, you can group, combine answer choices for rating scales (except NPS and CSat), checkboxes, drop-down lists (except custom drop-down lists), choice lists with images.

  1. From your indicator, add or modify the Answer dimension
  2. Click on Categories
  3. Create a category by indicating its name at the top then select the answer choices to group together

To modify or delete categories, click at the bottom right on

Tip: To avoid creating your categories for each new indicator, duplicate your indicators to inherit the previously defined categories.

As a reminder, the categories are already defined for CSat type scales:


  • 1 to 3 : Not satisfied
  • 4 to 5 : Satisfied


  • 0 to 6 : Detractors
  • 7 to 8 : Neutral
  • 9 to 10 : Promoters

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