User Guide (english)

You've just successfuly finished your training on the MyFeelBack platform.
To help you with your first steps, we suggest that you should use this user guide. It will allow you to remember many essential elements approached in the first training, so that you can peacefully deal with your customer knowledge projects.

PRE-REQUISITES

Before you configure your first campaign, a few steps are necessary: 

Add a domain
Create a website deployment
Define your attributes and your segments
Implement the deployment tag on your website 

Once you've successfully done those steps, you can start building your surveys. We propose that you expore all of the menus available in your MyFeelBack account, while diving into further details of the main features. 

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"CAMPAIGNS" MENU

Create your survey 

• Create a new campaign
• Add pages
• Create a thank you page

Add elements

• Add or modify questions
• Set up "button" type elements
• Setting up "free fields" type elements
• Using "multiple choice" type elements
• Using "rating scale" type elements
• Using "rich content" type elements

Modify the flow of a survey 

• Add a scenario
• Condition the display of a question or answer

Put actions in place

• Understanding what an action is
• Copy deactivate delete an action
• Using SMS, Email and URL notifications 
• Setting up the "manual" trigger for your actions

Campaign settings

• Organizing campaigns using labels
• Modify the design of your surveys
• Customize the design of a specific deployment

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"TRACKING" MENU

• Create an attribute
• Create a segment

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"DEPLOYMENTS" MENU 

• Create a deployment using Email
• Create a deployment using SMS
• Attach attributes to a URL deployment
• Use your deployments test mode

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"STATS" MENU

• Create and customize your statistical reports
• Setting up answer exportation
• Analyzing the answers to different questions
• Sharing a report
• Customize your dashboards

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TO GO FURTHER

Academy Level 01 | Academy Level 02 | The perfect Checklist for a campaign