MyFeelBack is a Saas solution for collecting customer feedback via ultra-targeted smart surveys.
Turn your feedback into business opportunities !
MyFeelBack is a Saas solution for collecting customer feedback via ultra-targeted smart surveys. We help companies collect high-value customer insights, keep their customer bases continuously up-to-date, and trigger ultra-personalized marketing actions to boost sales conversion. With MyFeelBack, brands can ask targeted questions or display messages to their users and visitors based on who they are and what they do. You ask the right questions, to the right person, at the right time!
Existing customer data pulled from your CRM system (customer information, age, gender, purchase history...) is added to the behavioral data (time on site, clickstream...) and the contextual data (geolocation, device and channel used...) to generate ultra-targeted, personalized questionnaires, perfectly fitted to the profile of the customer, ensuring highly-qualified information and thus drastically increasing response rates (52% on average).
Founded in december 2011 by Stephane Contrepois, Aurore Beugniez and Julien Hourregue, MyFeelBack is a Saas solution for collecting customer feedback via ultra-targeted smart surveys. The French startup already convinced key accounts like Airbus, Johnson & Johnson, Bmw, L'Oreal, Nuxe, Bausch & Lomb and many others.
To summarize, MyFeelBack represents :
- 100 million customer datapoints collected
- 38 000 users in 55 countries
- 80 key satisfied accounts
- 74% average response rate to our smart surveys