To know more about deploying your survey by email, please read our article: How to create an email deployment?
 
In order to improve your results and increase your response rate, we recommend you to integrate the first question of your survey in an email. Obviously, the logic of your survey, your scenarios and the results of this first question are preserved. Your recipient is automatically redirected to the correct page of your survey when he clicks on a specific answer (example: redirection to your survey page called "negative" if the answer is ≤ to 2, and redirection to the page called "positive" if the answer is ≥ to 3).

Your survey should meet some criteria to deploy your first question by email. The necessary criteria are:

  • a unique campaign attached to the deployment
  • a unique question with a validation button on the first page
  • any of the following question types: Rating scale, NPS, Image list, Check box list or Opt in

If everything is ok, go to the Deployments, click on Create new deployment and select Email.

Select if you want to send your emails via MyFeelBack or via your own provider:
 
 - You send your survey via MyFeelBack: 

Choose your broadcast list. If you do not have any broadcast list yet, click on "Manage / Create list" (and read our article:  How to create a Broadcast list?).

Choose your email template. If you do not have any email template, click on "Manage / Create templates" (and read our article: How to create an email template?).

If you need to, add your Segment in order to follow the Attributes linked to your campaign. 

Now you can choose if your email contains your first question or not. As mentioned previously, your survey should meet some criteria to deploy your first question by email. The necessary criteria are:

  • a unique campaign attached to the deployment
  • a unique question with a validation button on the first page
  • any of the following question types: Rating scale, NPS, Image list, Check box list or Opt in

Send your email immediately or schedule it to another date and time.

Verify your design and Activate your deployment. Once your settings are ok, don't forget to Save and click on Send to begin the deployment of your email.


 - You send your survey via your own provider: 

Choose if your email contains your first question or not. As mentioned previously, your survey should meet some criteria to deploy your first question by email. The necessary criteria are:

  • a unique campaign attached to the deployment
  • a unique question with a validation button on the first page
  • any of the following question types: Rating scale, NPS, Image list, Check box list or Opt in

If you need to, add your Segment in order to track the Attributes linked to your campaign. You'll automatically obtain a preview of the question and the code you have to paste in your email in your external provider.

Verify your design and Activate your deployment. Once your settings are ok, don't forget to Save and click on Send to begin the deployment of your email.

Feel free to try it now:

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