Pilotage de l’expérience client

Pilotez votre expérience client et mesurez la satisfaction en temps réel !

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Manage customer experience

Manage customer experience and satisfaction with real-time on-the-ground insights!

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Vos indicateurs sur mesure

À chaque étape vos données sont analysées, triées et consolidées.

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Your customized indicators

Your data is analysed, sorted and consolidated. at every step.

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Les rapports statistiques

Les rapports sont le moyen idéal pour analyser vos résultats de campagne et définir des alertes automatiques sur vos indicateurs.

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Statistical reports

Reports are the best way of analyzing the results of your campaign and defining automatic alerts on your indicators.

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Les Dashboards décisionnels

Contrôlez vos résultats, détectez les points d’amélioration en temps réel, et prenez des décisions en un clin d’oeil.

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Decision dashboards

Control your results, detect improvement points in real time and make decisions in the blink of an eye!

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Composition d'un graphique

Vos indicateurs sur mesure

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Data in detail

Your tailored indicators

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Les types de graphiques

Sélectionnez les graphiques les plus pertinents pour le pilotage de votre activité et la compréhension de vos équipes.

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Customized displays

Select the most relevant graphs to manage your activity and the understanding of your teams.

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Affichage de la répartition

Exemple : barres verticales, barres horizontales et diagramme circulaire

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Distribution

Vertical / horizontal bar graphs and pie charts

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Affichage de l'évolution

Exemple : courbe et zone

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Evolution

Curve and zone graph

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Affichage de la comparaison

Exemple : barres verticales superposées, zones ou barres en pile

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Comparison

Overlapping bar graphs, stacked zone/bar graphs and Curves

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Affichage de la valeur

Exemple : variation, date, score maximal, atteinte d'un objectif

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Value

Variation, date, maximum score, goal achievement

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Affichage par classement

Exemple : affichage d'un classement

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Ranking

Ranking display

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Affichage d'un graphique à bulles

Exemple : la représentation par bulles

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Bubble graph

Bubble graph display

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Affichage de la variation

Exemple : tableau, valeur, barres verticales

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Variation

Table, value, vertical bars

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Accès à vos Dashboards

Les Dashboards décisionnels sont visibles directement sur votre page d’accueil

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Accessing your dashboards

Decision dashboards are accessible directly on your homepage.

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Organisation des éléments

Organiser la disposition des indicateurs

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Organizing your layout

Organising your indicators layout

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Fixer une couleur pour une modalité

Exemple : affichage d'un palette de couleurs personnalisées et d'une palette de couleurs spécifiques

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Set a color for an answer

Display a customised color palette and a specific color palette

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Vision détaillée d'une valeur

Exemple : détail d'un point sur une courbe et une zone

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Detailed view of a value

Dot detail on a zone and on a curve graph

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Affichage de la légende

Exemple : barres verticales (en pile)

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Displaying keys

Example with a vertical bar graph

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Appliquer des filtres personnalisés

Exemple : temps, attributs, campagnes, diffusions, type d’appareil utilisé, ou tout autre variable personnalisée

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Applying custom filters

Example: time, attributes, campaigns, deployments, type of device used, or any other customized variable.

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Applying data filters

Example: campaign, country, shop filters

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Appliquer des filtres de données

Exemple : filtres campagne, pays, magasin

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Partagez et diffusez vos Dashboards via URL

Les Dashboards permettent à vos collaborateurs de visualiser en temps réel l’impact de leur activité sur le client final.

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Sharing and deploying your dashboards via URL

Dashboards enable employees to see the impact of their activity on the end customer in real time.

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Partagez et diffusez vos Dashboards via Email

Utilisez le partage via vos propres distributions : définissez l'affichage adapté de votre dashboard en fonction des destinataires

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Share and deploy your dashboards via Email

Share accross your own distributions: define the best display of your dashboard depending on the recipients.

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Impression de vos Dashboards

Ajustement des graphiques lors d'une impression

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Printing your dashboards

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