In your campaign, 

Click on the tab “Scenarios”:

Click on " Add new scenario" and name your scenario.

Then you should configure your scenario. The structure will be forever the same: when, if, then.


  • On first page load (when the form is loaded): the scenario is triggered with the arrival of a user on your survey.
  • On page validation (when a page is submitted): the scenario is triggered when the user validates a page.
  • Manual: in case you want a scenario to be triggered manually. The scenario is triggered with the click of a specific button in the form.


The conditions available are:

  • Answer: an answer to a question on your form.
  • Page: the user is on the page you have selected.
  • Deployment: the user comes from a deployment that you have selected.
  • Segments: the user comes from a touch point that you have identified.
  • Segments Groups: the user comes from a touch point belonging to a group of touch points that you have identified.
  • Attributes: the parameters present in the user's URL.
  • Form variable: the variable that you have previously defined.
  • Random sorting: a random sorting is carried out according to a frequency that you set.
  • Date: a row of dates and/or hours that you define.
  • Location: the country or the city in which the user is geo-localized (IP or GPS).
  • Referrer: the user's precise URL or domain.
  • Platform: the user's device (smartphone, tablet, PC).
  • Language: the user’s language(s).
  • Indicators: one of your indicators is reached.
  • Answer category: depending on the category or the weight of the answer.

You can add one or several conditions (or sub-conditions) and set connections between them.

Connection between the conditions:

  • And: all the defined conditions must be valid for the actions defined in the scenario to trigger.
  • Or: if one of the conditions that you have defined is valid, the actions defined in the scenario will trigger.


Finally, you can select an action. The actions available are:

  • Go to page: the user is directed to an internal page of your survey that you define.
  • Set a form variable: you decide to set a variable.
  • E
  • ecute a scenario: you decide to run a new scenario inside the current scenario.

 Don’t forget to save your scenario by a click on “Save scenarios”.

Example :

Want to try? Click here 👇

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