To add any rating item, click on "Add new item" and go to the "Rating items" category.
The rating scales are used to evaluate in a clear and effective way your services, products, performance, etc.
How to add a Slider field?
Select the “Slider field” item and write down your question. Then, define a minimum (lowest grade allowed) and a maximum (highest grade allowed) value for the slider.
How to add a Rating scale?
Select the “Rating scale” item and write down your question. Then, define how many stars, smileys or numbers to show.
We always recommend you to display 4 items to force you respondents to give a strong and interesting answer and get smart results.
How to add a Net Promoter Score?
Select the “ Net promoter score” item and write down your question. As the calculation method for the NPS requires a minimum set at“0” and a maximum value of “10”, you are not allowed to modify it. On the other hand, you can choose to display a slider or directly the numbers.
How to add a CSat?
Select the CSat item and write down your question. The calculation method requires a minimum set at“1” and a maximum value of “5”, you are not allowed to modify it. On the other hand, you can choose what naming you would like to give and also the type of display (stars, smileys, numbers).