Fellow marketers, no need to reinvent the wheel. Templates are the result of hundreds of successful campaigns run by users on MyFeelBack. We've analyzed all of our users campaigns ever created and selected only the best performing surveys. Templates will get your response rate explode, all from the comfort of your couch (well, almost).

 Our goal? To give you the ability to easily deploy new campaigns and boost your performance without wasting time!
 Not only templates feature ready-made questions, but they also contain actions, segments and attributes, emails, deployments, all of this in a perfect design (that you can modify of course). 

To use a template, click on "Create new campaign".

Choose the template who best suits your goal:

1/ Measure customer loyalty using the Net Promoter Score

2/ Collect ultra-qualified information on your website visitors

3/ Reduce cart abandonment and increase conversion rate

4/ Improve customer satisfaction after in-store purchase

You can customize each template to perfectly fit your needs and be closer to your customers.

1/ Measure customer loyalty using the Net Promoter Score

Learn what customers think about your company using the NPS. Implement marketing actions to convert detractors and passives into bran promoters!

This template contains:

 1 survey measuring customer loyalty, including:

  • 1 NPS question qualifying the perceived satisfaction after an online purchase
  • 3 subquestions (empty fields) to describe the score attributed

 3 actions:

  • Once a detractor is identified (score between 0 and 6), an alert email is sent to customer service for processing. You can control the frequency of emails sent
  • Email sent to detractors to comfort and reassure them
  • Email sent to promoters to thank them and encourage them to refer friends

 1 segment (buyer profile NPS) including 9 attributes:

  • Civility customer
  • Customer name
  • Customer first name
  • Customer email address
  • Order amount
  • Order number
  • Seniority customer
  • Total number of orders
  • Average order

 1 website deployment type:

  • Pop-in survey triggered on a click on the HelloBar (6 sizes available)
  • Survey triggered after 3 seconds spent on the purchase confirmation page

 3 email templates:

  • Email alerting customer service about customer dissatisfaction (detractors)
  • Email thanking happy customers (promoters) with incentives to refer friends
  • Email comforting detractors

2/ Collect ultra-qualified information on your website visitors

Qualify your audience by collections high value customer data. Segment your leads to improve the performance of your marketing campaigns!

This template contains:

 1 survey to qualify the visitors of your ecommerce website, including:

  • 1 "images list" question qualifying the visitor favorite shoes type
  • 3 "images list" subquestions to precise the favorite shoes type, with conditioned answer choices
  • 1 question identifying the visitor personality in order to segment future marketing campaigns
  • 1 question identifying the respondent shoe size to offer the good products to the right person
  • 1 question to collect the respondent email to enrich the customer database

 1 action:

  • Coupon code sent by email to the respondent with a 15% discount for a purchase within the hour
  • 2nd possible action: Automatic CRM enrichment with the visitor profile

 1 website deployment:

  • Pop-in size survey
  • Triggered after 5 seconds of inactivity on the homepage, with management of over-solicitation

 1 email template:

  • Email sent to the respondent with a coupon code, and re-integration of the customer attributes

3/ Reduce cart abandonment and increase conversion rate

Identify the real reasons causing visitors and customers to leave your website. Implement actions that make them return and win back sales!

This template contains:

 1 survey qualifying the reasons for cart abandonment:

  • 1 "checkboxes" question to identify the reasons why visitors leave your website
  • 2 pages with conditioned questions based on abandonment reasons: collect emails for a discount code or offer a callback.

 4 actions:

  • Email sent in real time to customer service when a visitor wants to be contacted to complete his purchase
  • Redirection to a page offering a 5% discount code (with email collection)
  • Redirection to a page offering a callback from a representative, while collecting customer information (name, first name, phone, email)
  • Redirection to a final "thank you" page for all respondents

1 segment called "leaving visitors - website" including 4 attributes:

  • Order amount
  • Products in cart
  • Abandonment page
  • Visited page

 1 website deployment type (javascript tag to integrate):

  • Triggered when an exit-intent is detected
  • With management of over-solicitation (30 days)
  • Triggered only for visitors on desktop

 1 email template:

  • Alert email to customer service when a visitor wants to be contacted

4/ Improve customer satisfaction after in-store purchase

After each purchase in store, trigger a smart survey by email to continuously measure the satisfaction level of your customers. Set actions and alerts in real-time to adapt your offers.

This template contains:

 1 satisfaction survey including: 

  • 1 NPS question qualifying the perceived satisfaction following a purchase in-store
  • 1 question qualifying the source of the visit with conditioned answer choices
  • 1 question measuring the quality of the advices provided by the sales assistant
  • 1 question identifying new customers from recurring customers
  • 1 question qualifying the reason of the purchase

 5 actions:

  • Email alert to the store manager for each unhappy customer identified
  • Reinsurance email sent to unhappy customers (score between 0 and 6)
  • Thank you email to satisfied customers (satisfaction score between 8 and 10)
  • Redirection to a specific page for each unhappy customer identified
  • Redirection to a specific page for each satisfied customer with links to offers

 1 segment (customer data in-store purchase) including 5 attributes:

  • Customer title
  • Customer name
  • Customer first name
  • Customer email address
  • Store

1 email deployment following a purchase in-store: 

  • The link is ready to be integrated into your email provider

 3 email templates:

  • Email alert to the store manager for each unhappy customer identified
  • Reinsurance email sent to unhappy customers
  • Thank you email to satisfied customers

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