Choose the right message to increase the answering rate!

Note : another type of deployment exists, the conversational SMS. In order for you to understand which one is the most adapted to your needs, check the article: create a conversational sms.

Now lets see how to set up your deployment via SMS, for your campaign.

Using SMS deployment

The SMS deployment allows you to personalize the message that will make your respondents want to participate in your survey. By clicking on the link contained in the SMS they receive, participants are directly redirected to your survey.

Set up

Go to the "Deployments" menu. 

Click on the button "Create a new deployment". 

When creating a new deployment, choose "SMS". 

Select the sender (MyFeelBack or your external service)

Then select the Campaign to deploy. 

On your SMS deployment page, you will find the following items: Sending list, SMS Template (which you can directly customize), Segment, Language, solicitation and time to send the SMS (immediate or delayed).

The sending list contains your contacts. You can create several lists, so that you can create distinct groups of contact. Don't hesitate to look at our article: create or import a broadcast list.

To customize the message to be sent, you can also create and use SMS models.

 We choose the "sms template" here, then we edit it.

The name of the expeditor and the SMS content can be customized. The name of the model can be chosen by you, so that you can manage and sort it out better between your models.

 Once the model has been adapted or created, click on "save" to validate.

Then choose the segment that you would like to attach to your deployment. (To read more: the segments and segments groups).

SMS language:

The language of the source SMS is the one you've used to write your SMS.
The contact language is the one assigned to the participant, via the Language field in your different contact fields.
The language of the contact's country is the one based on the Country field.

Manually, you can force the display of a specific language even if the language and country of your contact is defined. For example, for a contact list containing your Italian customers, you can force the distribution in English if you don't have an Italian translation.

Managing email solicitation

You can manage the solicitation of your participants.

From the drop-down list, select the type of solicitation you want.

You can choose not to distribute your campaign to your contacts already solicited for a certain period of time. This means that if your contacts have already received a request to participate, they will not receive a new request during the period of time you define.

This allows you not to collect duplicate answers, but above all not to disturb unnecessarily your contacts who have already received a request to participate in your survey.

Don't forget to check the box "Send only to updated contacts", if you don't want your contacts already requested to be asked again (always respecting the defined non-solicitation period). Only updated contacts will receive the email the next time you send it.

For instance: If a contact group participated in your campaign in February and you choose "Send only to contacts who haven't been contacted for 1 month", then the next time you send your campaign in March, this group won't be contacted again.


Define is you want to send the SMS now or later

Enfin vous pouvez enregistrer, puis tester avant de cliquer sur envoyer pour valider.

Don't forget to activate your campaign before you share it.

When sending via an external service, you simply retrieve the link of your deployment that you can use directly in your tool.

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