The option "Display a question under condition" allows you to display questions or form of answers only under certain conditions. Depending on specific cases you define upstream, all respondents won't have the same answering path to your survey.
This is a functionnal practice, so you can suggest specific questions to the respondents. As a matter of fact, this allows to isolate certain parts of the survey, that are inappropriate in certain cases. For instance, depending on the answer to the previous answer, respondents location, etc.
The pollsters will also be able to create several questions within the same survey, to analyze the impact on the results of a survey.
Use case: The marketing team of a luxury shop needs to know the waiting time of their clients in a usual context, without taking into account special event. As a matter of fact, last week a incident occured, an alarm occured at 3h30 pm precisely. The customer advisers were not able to onor their meetings during 10mins. So that the results of the survey would not be impacted, they decided not to ask about the waiting time to certain customers (the ones that had a meeting at 3h30 pm).
The respondents that were not concerned by the question continued answering the survey normaly by not having access to that question.
Step by step, lets see how to set up the survey of this shop.
Conditionning the display of a question
We'd like to display the following question "How long have you waited?" for all the customers that didn't have a meeting at 3h30 pm précisely.
This question will be conditioned depending on the previous question "What time was your meeting?".
The question was created thanks to the "time field", click here to learn more.
Click on the button "Display condition for a question".
Then on "Add a new condition".
To display an answer under condition, the procedure is similar.
Open the question for which you'd like to configure the answers.
Click on the pictogram "Display question condition".
Choose a condition
No less than 12 conditions are available, several of them can be used at the same time. In our case, only the condition "answer" is necessary.
You can choose the question that interests you, and especially the answer conditioning the display or not of a question.
Here we'd like to display questions to the respondents that didn't have a meeting at 3h30 pm, we need to display it for everybody that had a meeting at another moment.
After you've checked out the condition, click on the button "validate" to finish.
A visual indication (yellow pictogram) will confirm the display of the conditional question.
you've finished the configuration of the condition.
The rules are obviously the same between the questions and the answers, meaning if a question is not displayed, then the answer won't be either.
Once you have deployed yçour survey and the first answers have been collected, you can go to "Stats" to use and analyze the data.
To do so, go to the main menu > "Stats" > "Reports" > "Customized".
Now create a new report, add 2 statistical slides with their appropriate values as a dimension (the questions):
Our report is named "waiting time" with the title "What time as your appointment at?" and "How long did you wait?" for the slide and the dimension type: questions.
Here we'll focus on the pourcentage of answers per question.
We can observe the following assertion:
- If a question or a type of answer isn't displayed for a respondent, then obviously, his feedback on this question will not appear in the final result.
- The display in the campaign statistics will be the same as the planned one for a sub-question.
As a matter of fact, ou survey was submitted to two respondents, among which only one was able to answer the question "How long did you wait?", this of course was a customer that didn't have a meeting at 3h30 pm.
All that's left to do now is repeat this operation as much as you like depending on your needs!